The Executive Team

CEO

James joins The Coffee Club after six years as General Manager of national retail franchise, Battery World. During that time, James reinvigorated Battery World’s franchise system and doubled its expected annual revenue to $60 million across its network of 100 stores. Prior to that, James was National Operations Manager with Australian-owned franchise Eagle Boys Pizza. 

In his role as CEO of The Coffee Club, James is focussing on achieving operational excellence across the business in order to spearhead The Coffee Club’s continuing expansion plans. 

In his previous senior management roles, James has proved himself to be an outstanding leader. He brings strategic thinking, the ability to foster a flourishing Franchise community as well as a passion for customer service that’s second-to-none. He comes with strong franchising credentials, proven strategic capabilities, and his passion for the food and coffee business is undisputed.

People Manager

Helen is our people person – she’s the one who makes sure all our corporate and franchise staff are trained and ready to provide the best customer service possible.

She manages our learning academies (Good Food Academy, Great Service Academy, Excellent Coffee Academy, and Leadership & Management Academy), helps new stores sort out their staffing, and provides employment relations support in the form of templates and policies relating to the management of team members.

General Manager - Operations

Dan is passionate about franchising, and is focused on growing successful stores within the company. He is well respected within the group and demonstrates a high level of knowledge and expertise across all areas of business. 

With over 17 years experience in franchising, he’s also worked for other businesses such as Hungry Jacks, Gloria Jeans, Boost Juice and Foodco. He’s been recognised within The Coffee Club as Business Development Manager of the Year in both 2008 and 2009. He also won Field Manager of the Year for Qld/NT 2009 (Franchise Council of Australia) and then went on to win National Field Manager of the Year that same year.

Property and Development Manager

The saying ‘location, location, location’ is very relevant for the work that Craig and his team carries out. They are responsible for negotiating and securing all new sites for The Coffee Club, renegotiating all lease renewals, securing/recruiting new Franchisees and renewal of expiring franchise agreements, and designing, constructing and refurbishing all stores. 

Craig has worked with other franchise companies including Gloria Jeans, Gametraders, Chooks fresh n tasty, Kernels popcorn, Baskin Robins, Night Owl and Flight Centre.

Chief Financial Officer

Kym is our finance whiz and provides strategic and financial decision making support to The Coffee Club Board, CEO and Executive Management Team. She manages the accounting systems and processes for Franchisees, and runs the Finance Team, FMS Team and Corporate IT. 

In a past life Kym was an Audit Manager with Deloitte and had well known clients like Coca-Cola Amatil, Nippon Meat Holdings, Allgas Energy and CSR.

Strategic Supply Manager

David’s role is to maintain product integrity within The Coffee Club brand to co-create wealth for Franchisees and The Coffee Club Group. He reviews all supply and service arrangements with all current and prospective suppliers ensuring quality and performance have been exceeded.

David has more than six years of experience in managing the procurement and supply chain function for major franchised food groups. His expertise includes sourcing and negotiating the supply of the most cost effective goods and services for franchised systems. David is passionate about getting the best deal for his Franchisees.

General Manager - Marketing

Nick joins The Coffee Club with more than twelve years of experience in franchising and 20 years in retail across a range of major Australian brands. Previously, Nick was responsible for key functions including stock management, pricing, marketing, advertising and promotions as Merchandise and Marketing Manager of grocery retailing brand, IGA.

As an Associate Fellow of the Australian Marketing Institute and with a Masters in Marketing Management, Nick’s broad knowledge of franchise and retail markets and his deep understanding of product and stock management are already proving invaluable to The Coffee Club brand.