About Us
In November 2010, one of Australia’s largest locally-owned café groups, The Coffee Club, celebrated 21 years of Good Food, Great Service and Excellent Coffee.
From a single store, which opened in November 1989 at Brisbane’s Eagle Street Pier, to more than 230 outlets throughout Australia and another 35 in New Zealand, 6 in Thailand, 1 in New Caledonia and 1 in China, The Coffee Club has established itself as an iconic household name and preferred venue for millions of coffee drinkers throughout the Asia Pacific region.
With cooperative efforts to promote more corporate socially responsible policies, The Coffee Club is constantly offering support and funding to local communities and schools and contributing to environmental initiatives. Each year, The Coffee Club donates over $200,000 in charity events and assists in raising around $729,000 yearly towards beneficiaries such as Children’s Hospital Foundations Australia.
OUR VISION
To be a global leader in retail food, coffee and franchising.
OUR MISSION
We provide:
- Good Food, Great Service & Excellent Coffee
- A welcoming relaxed meeting place enriching contemporary lifestyle
- The answer to "Where will I meet you?"
OUR CORE VALUES
:: Customer Service
Our focus is our customers, both internal and external. Everything we do revolves around ensuring that all our Customers have positive and productive contact with us.
:: Teamwork
We encourage and support each other to achieve our best at all times in a safe, fun and relaxed environment.
:: Accountability
We accept responsibility for our actions and are accountable for the results achieved.
:: Positive Relationships
We actively promote a positive and satisfying work environment and represent The Coffee Club positively at all times.
:: Continual Improvement
We constantly re-evaluate our services and actively elicit, listen and act upon information for continuous improvement, actively promoting innovative practice in all that we do and are involved with.